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November 11, 2016 By Oliver Nagaya

Payment Collection for Overdue Invoices in smeMetrics

We want to ensure that you collect payment on every single invoice. We have included a payment collection process within smeMetrics to enable this for your private practice.

In order to enable this, we have included the following features in smeMetrics:
1. All emails and correspondence comes from smeMetrics. This has a hidden benefit of ensuring that you can split out your financial from your therapeutic or business relationship with the client.
2. We have a dunning process which sends out payment collection notices for all overdue invoices. Dunning is the process of methodically communicating with customers to ensure the collection of accounts receivable. We use email to communicate these notices. The actual emails sent can be found under Settings and My Mail Templates.
3. We have a mechanism to pass your overdue invoices for debt collection. This is an external solution, and is paid for separately. The reason for this is that debt collection is a specialized function and much more intensive process. We are a software solution provider.

The notice periods for the dunning and debt recovery processes are specified under Settings and My Dunning Process. It is important to note that the time periods are based on the date that the invoice is actually marked as overdue (this is a configuration option for payment terms under Settings and My Invoice Info).

The reason for us including the debt recovery as an option on the software was that we found that many clients needed to use this option anyway. By including it as a status for the overdue invoices, we could track these requests and possibly partner with a similar provider to make this possible. The previous partners that we’ve used charged the service provider 15% of the overdue invoice (if they collected the payment) and an administration fee. However, the service levels were not congruent with our own, and we needed to look for alternatives. We do have good alternatives now and if this is something you want further information on, enter your details below and we’ll send you the relevant information.

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Filed Under: Software Features Tagged With: payment process

September 19, 2016 By Oliver Nagaya

Review from Kelly Glazebrook (Occupational Therapist)

This is a review from Kelly Glazebrook for smeMetrics. Kelly is a registered Occupational Therapist with the Health Professions Council of South Africa (HPCSA). She is currently practising in Johannesburg.

Here’s what Kelly had to say about smeMetrics…


“Good day Oliver

I have been struggling a bit with using the system. I spoke to Kim last week and on Friday we met up to discuss everything.

I just wanted to let you know she was fantastic, she sat with me and explained everything, she was incredibly helpful.

I’m very impressed with your company and the service you offer, I will definitely encourage more therapists to make use of it.

Thank you for everything.”

Filed Under: Reviews

July 24, 2016 By Oliver Nagaya

Review from Elmien Aspeling (Professional Psychologist)

This is a review from Elmien Aspeling for smeMetrics. Elmien is a registered Professional Psychologist with the Health Professions Council of South Africa (HPCSA). She is currently practising in Centurion and her practice offers therapy, counseling and coaching that is solution focused, short term, customized, directive and empowering.

Here’s what Elmien had to say about smeMetrics…

“Will recommend your service to anyone and everyone in practice…The rest is wonderful and fast, I do just over an hour of capturing and listing clients and sessions per month (on over 45 sessions a month) – it really replaces a full day admin person to halfday or 3 days a week. Wonderful!”

For more information on Elmien and her practice, you can visit her website.

Filed Under: Reviews

July 23, 2016 By Oliver Nagaya

Review from Juliana Mendonca (Educational Psychologist)

This is a review from Juliana Mendonca on smeMetrics. Juliana is a registered Educational Psychologist with the Health Professions Council of South Africa (HPCSA). She is currently practising in Rivonia where she is the director of the Spero Wellness Centre. She specialises in adolescent psychotherapy and play therapy.

Here’s what Juliana had to say about smeMetrics…

“smeMetrics has made invoicing so easy for me. I love that I can track my payments with ease. My favourite features include searching patients who haven’t paid yet, how fast it is to send receipts and being able to access medical aid rates so easily. It is affordable and quick, it has saved me both time and money. I would highly recommend smeMetrics.”

For more information on Juliana and her practice, you can visit her website.

Filed Under: Reviews

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