If you have chosen smeMetrics for your practice, thank you. We know that you have lots of options, and we really appreciate that you’ve chosen to use our software for your practice.
So what makes our software different?
For one, it’s very simple to use. We love Apple products, and we designed the software with their philosophy and simplicity in mind. So the software looks deceivingly simple, but is extremely powerful and will accomplish all that your practice needs. We have clients across the medical disciplines in South Africa, and have ensured that it works for their practices.
Secondly, we’re always available. If you’re stuck, you can give me a call, give our support team a call or just send an email to firstname.lastname@example.org. We will respond to each query within 8 working hours and aim to resolve all issues within 16 working hours. If we don’t, our founders get a personal escalation and the issue will get our full attention. We will even help you do your invoicing until you’re 100% comfortable with the software.
Thirdly, our pricing is extremely good. Competitors that have been in the market for many years normally charge a setup and training fee of R5000+ and then a monthly fee of R600+. We charge less than one hour of your time, and by using the software we can assure you that you will save at least 2 hours per month on invoicing, following up on invoices and ensuring that your clients keep their appointments. We also don’t charge a setup fee, training costs or support costs.
Lastly, we’re constantly looking for ways to make the software easier and more powerful for your practice. These features will not cost you anything more and are normally just available when you login to your account.
The way forward for your training…
We use a training series spread over 14 articles, which covers certain features of the software. To be proficient with the software, you need to know how to update the settings, create a client, create your invoice templates, create an appointment, invoice the appointment, allocate a payment for the invoice and follow up on overdue invoices. I will cover each of these in separate emails and reference the User Manual (which you should have received in our initial email to you).
If there’s anything else that you need right now, let us know. We’re really looking forward to helping you through this learning process, and also getting your feedback in terms of whether it’s working or not.
PS. If you want to see testimonials from existing clients, you are welcome to go to https://www.smemetrics.com/category/reviews/